Policies and Procedures
We are a Referral Based Veterinary Hospital
In order to schedule an appointment with us, you must be referred by your primary care veterinarian. You should feel free to discuss with your vet whether your pet would benefit from a consultation and treatment at MISCA. A referral consists in your vet instructing you to contact us to schedule a consultation. In advance of your appointment, we will reach out to your vet to obtain relevant medical information and records.
Our COVID policy adheres with guidelines set by the CDC and the Oregon Health Authority. At the present time, we are happy to welcome you and your pet into our lobby and exam rooms. Masks, face coverings, or face shields are required in all indoor spaces, regardless of vaccination status.
We see patients on an appointment basis only.
Please arrive with your cat in a travel carrier. Cats are much more comfortable when contained in a small hard or soft-sided cat carrier. Our waiting room has ample room to separate cats from dogs.
Please bring your dog in on a leash. Inside our waiting room, your dog must remain on a leash until taken into the exam room.
Payment is due at the time of service. We accept personal checks, major credit and debit cards, and Care Credit. We are not accepting cash at this time. While pet insurance may not cover all your veterinary expenses, it can be helpful should your pet have an unexpected injury or illness.
We will fill any needed prescriptions when your pet is released. If you need refills, or refills on your pet’s regular medications, please contact your family veterinarian.
Cancellation and Missed Appointment Policy
At the time of scheduling an appointment, a $50.00 deposit is required. This cost will go towards the overall cost of care and is not an additional fee, but will be forfeit by the client if the client does not show up for their appointment or cancels without at least a 24 hour notice. Our goal is to provide excellent, personalized veterinary care in a timely manner for all of our clients and patients. “No-Shows” and late cancellations prevent access to care by other clients with time-sensitive needs. If you find you need to reschedule your appointment, we ask that you call us at least 24 hours in advance so that we can reallocate the time to another client and pet. We understand that urgent circumstances may make it impossible for you to show up for your scheduled appointment. If so, please be courteous and call us as promptly as possible.
Patients who arrive early or on time are seen at their scheduled appointment time. Patients who have arrived late may need to be seen after other patients who were presented on time. Patients arriving significantly late may need to be rescheduled or have their appointment abbreviated.