Policies and Procedures
We are a Referral Based Veterinary Hospital
In order to schedule an appointment with MISCA, you must be referred by your primary care veterinarian. Please discuss with your veterinarian whether your pet would benefit from a consultation at MISCA. Your veterinarian can then contact MISCA via phone or through our website to refer your pet for a consultation. We will contact you for a consultation after the referral is approved.
Appointment Policies
Patients are evaluated at MISCA by referral and appointment only. We are not able to accommodate walk-ins.
Cats
Please arrive with your cat in a travel carrier. Cats are much more comfortable when contained in a small hard or soft-sided cat carrier. Our waiting room has ample room to separate cats from dogs.
Dogs
Please bring your dog on a leash. Inside our waiting room, your dog must remain on a leash until taken into the exam room.
What Payment Methods Does MISCA Accept?
Payment is required at the time services are rendered or prior to scheduled procedures.
● Accepted Payment Methods: We accept all major credit cards, debit cards, and CareCredit.
● Unaccepted Payment Methods: For client security and administrative accuracy, we do not accept cash or personal checks.
Who Can Make Payments on a Client Account?
To safeguard account security, prevent financial fraud, and ensure accurate medical records, MISCA strictly enforces account ownership rules:
● Authorized Account Holders Only: We only accept payment directly from individual(s) officially listed as owners on the MISCA client account.
● Third-Party Financial Assistance: If family members, friends, or outside supporters are assisting with medical costs, funds must be transferred to the authorized account holder prior to submitting payment to the clinic.
How Do Prepayments and Procedure Estimates Work? Specialty surgical and diagnostic procedures require transparent financial planning.
● Detailed Estimates: Prior to any procedure, our care team provides a comprehensive written estimate.
● Prepayment Requirement: We require payment equal to the high-end estimate amount at least one day prior to your pet’s scheduled procedure.
● Post-Procedure Refunds: If final invoice totals are lower than your initial prepayment, any remaining balance is refunded directly to your original payment method during patient discharge.
Does MISCA Offer Payment Plans or Financing?
Specialty veterinary care can represent a significant unplanned investment. To help make care accessible, we partner with CareCredit to offer flexible financing.
● CareCredit Healthcare: We offer CareCredit’s 6-month deferred-interest financing option for eligible transactions of $200 or more.
● Pre-Approval: Clients can apply for CareCredit online prior to their appointment for immediate qualification decisions.
Can I Use GoFundMe or Crowdfunding to Pay for Care?
We appreciate that pets often have strong communities of support. If you wish to utilize crowdsourcing platforms (such as GoFundMe) or collect personal donations to assist with medical costs, you are welcome to do so.
● No Direct Platform Payments: Due to business tax regulations and legal guidelines, MISCA cannot accept direct disbursements from crowdfunding platforms or third-party non-account holders.
● Withdrawal Requirement: All crowdsourced funds must be withdrawn to the account owner’s personal bank account and subsequently paid directly to MISCA by the authorized client on file.
Prescription Policy
We will fill any needed prescriptions when your pet is released. Please contact your family veterinarian for refills of your pet’s regular medications.
Cancellation and Missed Appointment Policy
If you find you need to reschedule your appointment or your pet’s procedure, we ask that you contact us at least 24 hours in advance so that we can reallocate the time to another client and pet.
A $50.00 deposit is required at the time of scheduling your initial appointment, and this deposit will be applied to the final invoice. Please provide at least 24 hours advance notice for cancellation of appointments. A no-show or missed appointment without 24 hours notice will result in forefeit of the deposit. A personalized estimate will be provided after consultation and prior to scheduling a procedure. Payment consisting of the high end of the estimate is required at the time of scheduling a procedure, and a refund any remaining balance will be provided at discharge. Please provide at least 24 hours advance notice for cancellation of procedures. A no-show or missed procedure without 24 hours notice will result in forefeit of $150 . Late arrival for a consultation or procedure may result in the need to rescheduled.
