Policies and Procedures

We are a Referral Based Veterinary Hospital

In order to schedule an appointment with MISCA, you must be referred by your primary care veterinarian.  Please discuss with your veterinarian whether your pet would benefit from a consultation at MISCA.  Your veterinarian can then contact MISCA via phone or through our website to refer your pet for a consultation. We will contact you for a consultation after the referral is approved.

COVID Policy

MISCA’s COVID policy adheres to guidelines set by the CDC and the Oregon Health Authority.  At the present time, we are happy to welcome you and your pet into our lobby and exam rooms.  Face coverings are optional. 

Appointment Policies

Patients are evaluated at MISCA by referral and appointment only.  We are not able to accommodate walk-ins. 

Cats

Please arrive with your cat in a travel carrier. Cats are much more comfortable when contained in a small hard or soft-sided cat carrier. Our waiting room has ample room to separate cats from dogs.

Dogs

Please bring your dog on a leash.  Inside our waiting room, your dog must remain on a leash until taken into the exam room.

Payment Policies

Payment is due at the time of service. We accept all major credit and debit cards, and Care Credit. We do not accept cash or checks. 

Prescription Policy

We will fill any needed prescriptions when your pet is released.  Please contact your family veterinarian for refills of your pet’s regular medications.

Cancellation and Missed Appointment Policy

If you find you need to reschedule your appointment or your pet’s procedure, we ask that you contact us at least 24 hours in advance so that we can reallocate the time to another client and pet. 

A $50.00 deposit is required at the time of scheduling your initial appointment, and this deposit will be applied to the final invoice. Please provide at least 24 hours advance notice for cancellation of appointments.  A no-show or missed appointment without 24 hours notice will result in forefeit of the deposit.  A personalized estimate will be provided after consultation and prior to scheduling a procedure.  Payment consisting of the high end of the estimate is required at the time of scheduling a procedure, and a refund any remaining balance will be provided at discharge.  Please provide at least 24 hours advance notice for cancellation of procedures.  A no-show or missed procedure without 24 hours notice will result in forefeit of $150 .  Late arrival for a consultation or procedure may result in the need to rescheduled.